Refund policy

Return & Refund Policy

“We stand behind our products and offer a risk-free shopping experience.”

At Petyrea, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

Returns
You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original condition, and in the original packaging.

To initiate a return, please contact us at: "shoplityc@gmail.com" 
Please include your order number and reason for return.

Non-Returnable Items
Certain items are not eligible for return:

- Items that have been used or damaged by the customer
- Personalized or customized products
- Items returned without prior approval

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days and automatically applied to your original payment method.

Late or Missing Refunds
If you haven’t received a refund yet:

- Check your bank account again
- Contact your credit card provider
- Contact your bank (processing times may vary)

If you’ve done all of this and still have not received your refund, please contact us at "shoplityc@gmail.com" 

Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us via email.

Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Shipping fees are non-refundable.

Contact
For any questions, feel free to contact us at:
"shoplityc@gmail.com"